Terms of service

1. What we do

Liska is done-for-you AI marketing. Departments of AI agents, run by us, produce marketing work for your business and ship it into your own accounts.

What your engagement covers (the departments, the accounts involved, the start date) is agreed with you in writing before you pay.

2. Fees and payment

Fees are shown at checkout, billed in US dollars each billing cycle until you cancel.

Our orders are processed by our reseller, Squidlane, the merchant of record for all payments. Squidlane handles billing, invoices and any sales tax or VAT.

Ad spend and your own software subscriptions are not included. You pay those directly.

3. Cancellation

You can cancel at any time, in the app or by contacting us through any channel. Cancellation takes effect at the end of your current billing cycle, and you are not billed again.

Fees already paid are not refunded, except under the guarantee below. Everything already shipped stays in your accounts.

4. Our guarantee

Until your fourth billing cycle starts, you can ask for a refund if either:

• you are not satisfied, for any reason; or
• by the end of your third billing cycle, your key metric has grown less than 20% since your first department went live.

Your key metric (customers, MRR, orders or booked calls, depending on your business) and its starting value are agreed in writing at kickoff. The 20% refund applies when you have done your side: reviewing content within 48 hours, and funding ad spend if an ads department runs.

A refund covers every fee you have paid, minus the third-party AI usage costs already spent running your departments. Everything already shipped stays yours.

If you are refunded because you are not satisfied, the service ends. If you are refunded because the 20% bar was missed, your departments keep running for free until the bar is hit, and only third-party AI usage costs are billed. Once the bar is hit, normal billing resumes.

5. Your accounts and approvals

Your accounts stay registered in your name. You give us the access your departments need, and you can remove it at any time.

You choose how much you approve: every piece before it ships, or only the direction. Anything you have not rejected within 48 hours counts as approved.

You fund your own ad spend and stay responsible for your accounts following each platform’s rules.

6. Who owns what

You own the work we ship for you and the data about your business. We own Liska itself: the agents, prompts, playbooks and software.

We never share your content with another customer, and we only talk about your results publicly with your written permission.

7. Results and liability

Results such as traffic, leads and revenue depend on things outside our control, so apart from the guarantee above, we do not promise specific results.

We are not liable for ad performance, lost profits, or decisions platforms make about your accounts. Our total liability is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability the law does not allow us to limit.

8. Ending the service from our side

We can stop working with you if you break these terms, or ask us to do something illegal or against a platform’s rules.

9. Changes

We may update these terms. We will email you at least 30 days before a change applies to you.

10. Law and courts

These terms are governed by Czech law. Any dispute goes to the courts of Prague, Czech Republic.

11. Contact

Questions about these terms: clem@liska.ai.